| Access
Travel Pty Ltd
Terms and Conditions
Access Travel Pty Ltd is an Australian
Company ACN 102 761 544. It trades under the names of Access Ireland
Holidays and Access UK Holidays. The Terms and Conditions in this
document apply to travel products offered by both Access Ireland
Holidays and Access UK Holidays. The booking of any travel product
by Access Ireland Holidays and/or Access UK Holidays shall be
considered proof that clients have read and accepted without reservation
the Terms and Conditions of Access Travel Pty. Ltd.
Responsibility
Access Travel Pty Ltd is not itself a carrier, hotelier, tour
or car hire operator. It does not own, manage or operate any vehicles
or accommodation facilities but acts as an agent for suppliers.
All travel products (including vehicles) are provided by reputable
suppliers and hoteliers on their own conditions. All bookings
with Access Travel Pty Ltd are therefore subject to the terms
and conditions and limitations of liability imposed by the various
service providers involved in your travel booking, some of which
limit or exclude liability in respect of death, personal injury,
delay and loss or damage to baggage.
Access Travel Pty Ltd is responsible to provide to its clients
the services and travel products agreed to and paid for by clients,
except where the provisions of such services and travel products
are amended or delayed by causes of whatever kind beyond the control
of Access Travel Pty Ltd. In such cases no refund will be given,
but, Access Travel Pty Ltd will seek to provide, to the best of
its ability, comparable service and travel products. No refund
will be made for any unused services that are provided by Access
Travel Pty Ltd.
All vouchers, coupons and tickets or other documentation issued
by Access Travel Pty Ltd are subject to the terms and conditions
of the suppliers and are subject to the laws of the country in
which the services are provided.
By completing a booking for any travel service, clients agree
to the extent permitted by law, that Access Travel Pty Ltd will
not be liable for any loss or damage whatsoever that may arise
in any way in connection with the provision of car hire, accommodation
or travel services. Access Travel Pty Ltd accepts no responsibility
for any loss or damage to property including baggage, any personal
injury, including death, or for loss or damage including, but
not limited to any delays, transport failures, war, civil disturbance,
fire, floods, Acts of God, Acts of Government or of any other
authorities, accident to or failure of machinery or equipment
or industrial action.
Access Travel Pty Ltd recommend that, at the time of booking,
clients take an adequate travel insurance policy of your choice
to cover such things as loss of deposit through cancellation;
loss or damage to personal baggage and loss of money; medical
expenses; additional expenses to cover hotel accommodation and
repatriation costs to Australia should the holiday need to be
extended or curtailed due to illness while overseas, or due to
the need to return to Australia because of unexpected death or
illness of a close relative; and cancellation of transport services
due to industrial action.
Passport and visa requirements are the responsibility of clients.
Access Travel Pty Ltd remind clients that passports should be
have at least 6 months duration, and that Access Travel Pty Ltd
cannot accept responsibility for the failure of clients to ensure
that they have correct travel information
Changes in prices
All prices are in Australian dollars. These prices are based on
exchange rates as at 30 January 2003. Prices are inclusive of
taxes and charges but they do not include any fees that may subsequently
be imposed directly by third parties. All prices are subject to
change and Access Travel Pty Ltd reserves the right to increase
quoted prices to cover exchange rate fluctuations. A verbal quotation
is an estimate only and is subject to confirmation by to a written
confirmation note or the issue of a formal invoice.
Deposits and final payments
A deposit of $100 is required with each booking. A confirmation
of your booking will be sent to you and the balance will be required
30 days before your departure. A deposit holds the services you
request but it does not guarantee the price. The price is guaranteed
from the time of full payment. If for any reason your balance
is not received by the due date, Access Travel Pty Ltd reserve
the right to treat your booking as a cancellation and to apply
the appropriate cancellation charges.
Early and Late Bookings
Late bookings are defined as booking within one week of departure.
Access Travel Pty Ltd will seek to accommodate such bookings [particularly
urgent or compassionate bookings] but full payment is due at the
time of booking. Access Travel Pty Ltd has the discretion to charge
a $25 service fee for bookings that are within 24 hours notice
of departure.
Product descriptions:
Descriptions featured in the 2003 brochure and the Web Site are
based on information provided to Access Travel Pty Ltd by our
suppliers. Any facilities shown as included are subject to change
at any time. Images reflect features of a particular geographic
area and may not specifically apply to your itinerary. Maps are
not drawn to scale. Images of hotel rooms are provided by suppliers
as a representation of their accommodation types. Actual rooms
may vary in décor, size, and views.
Not included in price
Car Hire
One full tank of fuel is provided with the collection of your
hire car. It is the responsibility of clients to return the car
with a full tank at the end of the hire contract. It is understood
that car hire is for a manual car unless otherwise requested at
the time of booking. Other items not included in the cost of car
hire are noted on the car hire documentation provided by Access
Travel Pty Ltd. This may include Additional Drive Fee and the
Location Service Fee. For Motor Home hire, a separate sheet of
Terms and Conditions is provided at the time of your booking confirmation
and it is the responsibility of clients to read and note this
document.
Accommodation and Tours
Items generally not included in the holiday price are items of
a personal nature such as laundry, taxis other than any transfers
(unless specified), telephone calls, excess baggage charges, personal
and baggage insurance, postage ,drinks, room service or meals
(unless specified), and taxes and charges (unless specified).
Cancellations, alterations
and refunds
No refund is available for cancelled or unused services
after travel has commenced.
The following cancellation charges apply if you cancel before
departure.
Car Hire
If you cancel your car hire 14 days or more before the collection
date of the vehicle Access Travel Pty Ltd will refund your booking
in full but subject to a cancellation fee of $25.
If you cancel your car hire 2 –14 days before the collection
date of the vehicle Access Travel Pty Ltd will refund your booking
less the deposit of $100.
Car Hire cancellations made 24 hours or less before the collection
date of the vehicle will forfeit the full rental. “No Shows”
for the collection of a vehicle will forfeit the full rental.
Hotels / Apartments
The following cancellation fees apply to Hotels and Apartment
accommodation.
4 – 14 Days before arrival. Cancellation Fee: $ 50
4 Days or less before arrival. 100% .
Go as you Please vouchers
No refund on unused vouchers
Coach Tours
15 to 30 days before departure 50%
Less than 15 Days before departure 100%
Stena Ferries
8 – 15 days before service 50%
7 Days or less before service 100%
Standard of Service
Access Travel Pty Ltd regularly reviews the levels of service
and comfort provided by our suppliers and uses, among other things,
a system of client feedback to monitor this. While the suppliers
used by Access Travel Pty Ltd always seek to provide appropriate
levels of service and comfort, the standard of service you experience
throughout your holiday is subject to variables over which Access
Travel Pty Ltd has no control. This includes the individual employees
in the service of our suppliers. You should seek address any concern
about standard of service or comfort with the immediate persons
who are providing that service and at the place of service. If
you wish to make a report or claim in the matter of unsatisfactory
service this should be addressed immediately on your return and
to your travel agent.
Access Travel Pty Ltd [trading
as Access Ireland Holidays/Access UK Holidays]
PO Box 2140
Ashgrove West
Queensland 4060
Australia.
ACN: 102761544
ABN: 69 513 269 044
Email info@accessirelandholidays.com
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